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Can't customize after update

Home Forums Agama Pro Can't customize after update

Topic Resolution: Resolved
  • This topic has 1 reply, 2 voices, and was last updated 5 years ago by Zex.
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  • #6737
    Pepijn
    Participant

    Hi Guys,

    Yesterday I’ve updated the Agama Pro theme to 1.4.0.1. For some reason I’m not able to customize the website anymore. It’s stuck here: screenshot customize

    How can I solve this? I changed the website to another theme to see whether or not I would have the same problem, but it didn’t occur with that other theme.

    #6738
    Zex
    Moderator

    Hello, Espen!

    Seems to me, you have a conflict with some 3d part plugin you have activated.
    To find out if this is the case, deactivate all active plugins. If after that customizer works, activate plugins one by one, until the problem occurs again, so you can exactly know what plugin is problematic. then keep it deactivated or substitute it.

    If this solution didn’t work for you, post us in private reply your site address and login information, so we can check what going on.

    Regards

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