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customizer do not open correctly

Home Forums Agama Pro customizer do not open correctly

Topic Resolution: Resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #3433
    Stefan
    Participant

    Hello,

    I’m using firefox 51.0.1/ (MacOS el captitan) to edit our website/agama pro theme.
    While trying to open the customizer the following alert appears:
    Skript: http://starfish-design.com.de/…-menu,utils,plupload&ver=4.7.2:3
    Sometimes my workaround works, I call the the browser to debug the script. But sometimes, firefox chrashes totally.
    Do somebody know, what to do?

    Thank you Stefan

    #3436
    Jerry
    Keymaster

    Hello Stefan,

    Please share your website admin user/pass in private reply (http://prntscr.com/e6v0ho) so i can check and give you proper solution for your issue.

    This happens some times because of some plugins which can cause a jQuery error and theme cannot load customizer page because of jQuery break.

    Regards

    • This reply was modified 5 years, 9 months ago by Jerry.
    #3476
    Stefan
    Participant
    This reply has been marked as private.
    #3477
    Stefan
    Participant
    This reply has been marked as private.
    #3481
    Jerry
    Keymaster

    Hello Stefan,

    I have updated your theme to latest version & i have tested several times opening the customizer and i see no any issue with it.

    Best Regards

    #3527
    Stefan
    Participant

    Thank you for updating, Jerry
    Now it works

    Stefan

Viewing 6 posts - 1 through 6 (of 6 total)
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