Email tested working with WordPress WP-Mail-SMTP but not with the Contact Form.

[Allan Cowling]

Hi guys,

I run in a couple issues with the contact form, and I hope you can help me sorting this out as it is quite urgent.

I have a website in this domain http://acmerobotics.com.au/contact-us/ the email is configured and tested to send messages with the WP-Mail-SMTP plugin. However, with the contact form, it says the message was successfully sent, but it never arives to destination.

Kind Regards,

Diego

[Jerry]

Hello Allan,

The contact form itself is working perfectly on our demo page and there is no any bugs so we can just assume that something is wrong on your website or hosting, did you checked if mails goes to SPAM inbox ?

Regards

[Allan Cowling]

Hi Jerry,

Thank you for your reply. The emails are not arriving at all when sent from the contact form. When the emails are sent from the WP-Mail-SMTP test function, they arrive normal.

I am attaching some screen caps for you:

The current configuration of WP-Mail-SMTP

Current config previous sending test email:

Confirmation that the email has been sent:

Test email sent with WP-Mail-SMTP received in inbox straight away:

Content of the test email:

Configurationn of the Agama Pro contact form:

Filling the contact form for testing:

Confirmation that the email has been sent to the same testing address. However, the emails never arrive:

Do you have any ideas why it is not working? any suggestion to try on my end?

Best regards,

Allan

• This reply was modified 6 years, 4 months ago by Allan Cowling.

[Zex]

Hi Allan!

Please send the screenshots again, we can not see the pictures.

Regards

[Allan Cowling]

Hi Zex,

Could you please download the file with the photos from google drive?

https://drive.google.com/file/d/0ByOSuC9pue8IclhIU0dTS21IVms/view?usp=sharing

The photos are numbered according to the post. I could not make it to work with the img link.

[Zex]

I downloaded photos, and working on the case.

Regards

[Zex]

Hi Allan!

I didn’t find nothing suspicious in screenshots.

-Did you try deactivate smtp plugin first
and then sent mail from our contact form ?

-Did you try send to another mail account (gmail) instead hotmail?

becouse we tested form on our demo site and work wery well.

Regards

[Allan Cowling]

Hi Zex,

Thank you for working on my case.

I performed both test as suggested.

2. Before deactivating smtp tried to sent emails to @ hotmail.com and @gmail.com addresses. Nothing arrived. confirmation of email sent was shown.

1. Deactivated the smtp plugin and tried to sent emails to @ hotmail.com and @gmail.com addresses. Nothing arrived. confirmation of email sent was shown.

I am going to leave it deactivated over the weekend.

If you got more ideas I could try please let me know.

Regards,

Allan

[Zex]

Hello Allan!

It may be a problem in your server…

However, I will contact our head developer to check the error
and he will reply on this thread.

Thank you for your patience.

Regards

[Jerry]

Hello Allan,

The contact form is working as it should and there is no any bugs so Agama Pro theme itself is not a reason why your contact page sending mails is not working.

However since we want help you to find a reason why emails not arrive to their destination from contact page we will require your website admin user/pass (or create new admin user for us) so we can check more deeply what’s going on and try to provide you a proper solution for your case.

We cannot help you in any way just by viewing screens you send us.

Best Regards

[Allan Cowling]

This reply has been marked as private.

[Allan Cowling]

Hi Jerry,

We already solved the issue for us, so the logging details from the previous post are no longer valid. We could not make it work with the $mail = mail( $agama_contact_email, $subjectfrom, $body, $headers ); method call present in the form. We still keep it to activate the confirmation message, and to not modify too much the original configuration. We opted for instantiating PHPMailer to setup the smtp details manually, and then send messages with WordPress wp_mail( $agama_contact_email, $subjectfrom, $body, $headers); which is working fine.

Could you please have a look to the reCaptcha field and the title of the form not resizing properly in the mobile layout?

Best regards,

Allan

[Jerry]

Hello Allan,

I’m glad you have resolved the issue.

The reCaptcha and title field resizing issue will be fixed and proper update is going to be released under next 24/48 hours.

Regards

[Allan Cowling]

Thanks Jerry,

I am looking forward to install that update.

Regards,

Allan

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