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Error 500 request timeout after updating theme

Home Forums Agama Pro Error 500 request timeout after updating theme

Topic Resolution: Resolved
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #7340
    Enrico
    Participant

    Hello,

    I’m trying to update theme from version 1.3.5. to 1.4.1.1.
    When finished i get an error “Aggiornamento fallito: 500 Internal Server Error Request Timeout This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.”
    and “agama-pro Stylesheet is missing.” in themes page.
    Navigating to themes/agama-pro via FTP I found a lot of files are missing.
    I tried to disable all plugins and to modify PHP options to
    upload_max_filesize 64M
    max_execution_time 600

    I get the same error in two different websites on the same shared server.

    Is this an upload problem? There is something I have to ask to my provider?

    Thanks,
    Enrico

    #7341
    Jerry
    Keymaster

    Hello Enrico,

    Can you share your website url & admin user/pass ?

    Also we will need FTP host, username & password so we can resolve all issues you have with your website.

    Just check your reply as “private reply”.

    Best Regards

    #7342
    Enrico
    Participant
    This reply has been marked as private.
    #7345
    Jerry
    Keymaster

    Hello Enrico,

    I have updated your Agama Pro theme to the latest version so you can continue your testing/work.

    Best Regards

    #7346
    Enrico
    Participant

    Thank you very much,
    can you please update also on main site https://www.ollearo.com please? (or tell me how to do)

    Enrico

    #7347
    Enrico
    Participant

    Just copy theme/agama-pro folder from the updated one?

    #7348
    Jerry
    Keymaster

    Exactly 😉

    Regards

Viewing 7 posts - 1 through 7 (of 7 total)
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