Free to Pro : nicescroll
May 15, 2019 at 2:30 pm #13316
I just went to the pro version I’m trying to recreate my child theme.
The nicescroll does not work anymore, I can not find any button to activate it and js sources are not loaded
And I have this error many times in the console dev :
“OTS parsing error: invalid version tag”
The migration is tedious, the class names have changed and the code too.
Would there be a git to offer the changes? This will prevent next update from breaking the site.
May 16, 2019 at 1:01 pm #13345
- This topic was modified 3 years, 6 months ago by Véronique DEBATS.
Please provide us your website url and admin user/pass in private reply so we can proceed with migration of your website to Agama PRO version.
RegardsMay 17, 2019 at 8:58 am #13351
The site is not yet public, it’s in a development network not accessible outside.
I could only offer a TeamViewer
Thank you for your understanding
WilliamMay 20, 2019 at 8:13 am #13375
You will need to transfer your project on public space so we can help you.
The TeamViewer is not best solution here.
Best RegardsMay 20, 2019 at 8:41 am #13376
I can not offer you this access that can not override the security gate.
Especially we want to keep an eye on what will be done on this wordpress to keep the full control of the site and there are many internal development that can not be disclosed.
Thank youMay 22, 2019 at 1:14 pm #13387
also when i want to register the plugin, it says “e-mail id or invalid command.Please correct the details and try again.”May 24, 2019 at 9:31 am #13395ZexModerator
Sorry for the late reply,
Unfortunately, we can’t help you without having access to your website.
Please, check twice the inserted data. (It’s a common mistake that the customers insert the empty space before the e-mail or the ID)
next, the order ID needs to be inserted without the hashtag…
If you are sure that is no the case, there can be some sort of limitation or restricted access on your side (your server) so that blocking your website from being registered via theme.vision host…
In that case, please,contact your Server Administrator to allow cURL to access theme.vision IP address.
Thank you for your understanding.
RegardsJuly 15, 2019 at 11:35 am #15708
I’m sure to use the correct identifiers and the curl seems ok
<html> <head> <title>400 Bad Request</title> </head> <body> <h1>400 Bad Request</h1> <p>You must specify an action.</p> </body> </html>
Can I email you these IDs to confirm?
Thank’sJuly 15, 2019 at 11:47 am #15709ZexModerator
Probably you have entered wrong order id or order email…
Make sure you exactly followed the Registration procedure:
You can give us your data using this form, just check the “Set as private reply” checkbox below the post. This ensures your information is only visible to our staff.
RegardsJuly 15, 2019 at 1:23 pm #15714This reply has been marked as private.July 15, 2019 at 1:35 pm #15717
If you cannot register the Agama Pro theme it’s mostly (in 99% cases) issue on your side and that’s why we need to access your website to properly debug the Vision Core cURL request so we can see the error log and find a proper solution for you.
Right now we are pretty much disabled to do anything since there is no issue on our server side.
RegardsJuly 15, 2019 at 3:37 pm #15720
In this case we must wait for the start of production (end of September)
And we will arrange an appointment for the intervention to release the security of the site temporarily
thank you in advanceJuly 15, 2019 at 3:40 pm #15721
Yes, that is the best solution.
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