Free to Pro : nicescroll
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Hello,
I just went to the pro version I’m trying to recreate my child theme.
The nicescroll does not work anymore, I can not find any button to activate it and js sources are not loadedAnd I have this error many times in the console dev :
“OTS parsing error: invalid version tag”The migration is tedious, the class names have changed and the code too.
Would there be a git to offer the changes? This will prevent next update from breaking the site.Thank’s
CordialyHello @DEBATS,
Please provide us your website url and admin user/pass in private reply so we can proceed with migration of your website to Agama PRO version.
Regards
Hello,
The site is not yet public, it’s in a development network not accessible outside.
I could only offer a TeamViewerThank you for your understanding
WilliamYou will need to transfer your project on public space so we can help you.
The TeamViewer is not best solution here.
Best Regards
Hello,
I can not offer you this access that can not override the security gate.
Especially we want to keep an eye on what will be done on this wordpress to keep the full control of the site and there are many internal development that can not be disclosed.
Thank you
also when i want to register the plugin, it says “e-mail id or invalid command.Please correct the details and try again.”
Hello, Veronique!
Sorry for the late reply,
Unfortunately, we can’t help you without having access to your website.Please, check twice the inserted data. (It’s a common mistake that the customers insert the empty space before the e-mail or the ID)
next, the order ID needs to be inserted without the hashtag…If you are sure that is no the case, there can be some sort of limitation or restricted access on your side (your server) so that blocking your website from being registered via theme.vision host…
In that case, please,contact your Server Administrator to allow cURL to access theme.vision IP address.
Thank you for your understanding.
Regards
Hello
I’m sure to use the correct identifiers and the curl seems ok
curl http://theme.vision/updates/
<html> <head> <title>400 Bad Request</title> </head> <body> <h1>400 Bad Request</h1> <p>You must specify an action.</p> </body> </html>Can I email you these IDs to confirm?
Thank’s
Hello, Veronique!
Probably you have entered wrong order id or order email…
Make sure you exactly followed the Registration procedure:You can give us your data using this form, just check the “Set as private reply” checkbox below the post. This ensures your information is only visible to our staff.
Regards
Hello @Veronique,
If you cannot register the Agama Pro theme it’s mostly (in 99% cases) issue on your side and that’s why we need to access your website to properly debug the Vision Core cURL request so we can see the error log and find a proper solution for you.
Right now we are pretty much disabled to do anything since there is no issue on our server side.
Regards
Ok
In this case we must wait for the start of production (end of September)
And we will arrange an appointment for the intervention to release the security of the site temporarilythank you in advance
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