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Free to Pro : nicescroll

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • #13316
    Véronique DEBATS
    Participant

    Hello,
    I just went to the pro version I’m trying to recreate my child theme.
    The nicescroll does not work anymore, I can not find any button to activate it and js sources are not loaded

    And I have this error many times in the console dev :
    “OTS parsing error: invalid version tag”

    The migration is tedious, the class names have changed and the code too.
    Would there be a git to offer the changes? This will prevent next update from breaking the site.

    Thank’s
    Cordialy

    #13345
    Jerry
    Keymaster

    Hello @DEBATS,

    Please provide us your website url and admin user/pass in private reply so we can proceed with migration of your website to Agama PRO version.

    Regards

    #13351
    Véronique DEBATS
    Participant

    Hello,

    The site is not yet public, it’s in a development network not accessible outside.
    I could only offer a TeamViewer

    Thank you for your understanding
    William

    #13375
    Jerry
    Keymaster

    You will need to transfer your project on public space so we can help you.

    The TeamViewer is not best solution here.

    Best Regards

    #13376
    Véronique DEBATS
    Participant

    Hello,

    I can not offer you this access that can not override the security gate.

    Especially we want to keep an eye on what will be done on this wordpress to keep the full control of the site and there are many internal development that can not be disclosed.

    Thank you

    #13387
    Véronique DEBATS
    Participant

    also when i want to register the plugin, it says “e-mail id or invalid command.Please correct the details and try again.”

    #13395
    Zex
    Moderator

    Hello, Veronique!

    Sorry for the late reply,
    Unfortunately, we can’t help you without having access to your website.

    Please, check twice the inserted data. (It’s a common mistake that the customers insert the empty space before the e-mail or the ID)
    next, the order ID needs to be inserted without the hashtag…

    If you are sure that is no the case, there can be some sort of limitation or restricted access on your side (your server) so that blocking your website from being registered via theme.vision host…

    In that case, please,contact your Server Administrator to allow cURL to access theme.vision IP address.

    Thank you for your understanding.

    Regards

    #15708
    Véronique DEBATS
    Participant

    Hello

    I’m sure to use the correct identifiers and the curl seems ok

    curl http://theme.vision/updates/

    <html>
    	<head> <title>400 Bad Request</title> </head>
    	<body> <h1>400 Bad Request</h1> <p>You must specify an action.</p> </body>
    </html>

    Can I email you these IDs to confirm?

    Thank’s

    #15709
    Zex
    Moderator

    Hello, Veronique!

    Probably you have entered wrong order id or order email…
    Make sure you exactly followed the Registration procedure:

    You can give us your data using this form, just check the “Set as private reply” checkbox below the post. This ensures your information is only visible to our staff.

    Regards

    #15714
    Véronique DEBATS
    Participant
    This reply has been marked as private.
    #15717
    Jerry
    Keymaster

    Hello @Veronique,

    If you cannot register the Agama Pro theme it’s mostly (in 99% cases) issue on your side and that’s why we need to access your website to properly debug the Vision Core cURL request so we can see the error log and find a proper solution for you.

    Right now we are pretty much disabled to do anything since there is no issue on our server side.

    Regards

    #15720
    Véronique DEBATS
    Participant

    Ok
    In this case we must wait for the start of production (end of September)
    And we will arrange an appointment for the intervention to release the security of the site temporarily

    thank you in advance

    #15721
    Jerry
    Keymaster

    Yes, that is the best solution.

    Regards

Viewing 13 posts - 1 through 13 (of 13 total)
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