How to update to version 1.3.7?

[Katina Rogers]

I’m having issues with theme responsiveness. When I looked through other posts, it seems like it might be fixed by a theme update, however I cannot update the theme through my dashboard, and the download link I have from May 9 is for v. 1.3.6.

[Zex]

Hello Katina!

For theme update you can follow next guide:

Updating a theme

or share admin user/pass and website url in private reply so

we can update theme for you.

Regards

[Katina Rogers]

The link on the downloads page is for v 1.3.6

[Zex]

Hello Katina!

You must first register theme,

Product Registration

then update.

Version 1.3.7. cannot be downloaded manually.

Regards

[Katina Rogers]

It is registered.

[Zex]

In this case,

Please provide us your website url and admin user/pass in private reply so we can

check and see if there is some bug or some sort of conflict

[Jerry]

Hello Katina,

If your theme is registered than you should be able to see new update from Admin Dashboard -> Updates page.

Please check screen: http://prntscr.com/fjp8qc

Regards

[Katina Rogers]

It is installed on a multisite, and no update is available. Who can I contact privately with admin credentials?

[Jerry]

You can make private reply, just check next screen: http://prntscr.com/fjpokk

Regards

[Katina Rogers]

This reply has been marked as private.

[Jerry]

Hello Katina,

Please set themevisionsupport user as administrator.

Let me know when you do it.

Regards

[Katina Rogers]

The user is already superadministrator for the network, you can access everything. To edit the theme, you have to go to the network view.

[Jerry]

I have updated successfully latest version of Agama Pro theme on your website.

The automatic update is not working for network sites so i had to do it manually but i hope bug fix will be released soon for this issue.

However the non-responsive issue in Visual Composer is unknown for me right now, please do not delete the admin user you created for us for 1-2 days more so i can investigate more what is causing this issue.

Regards

[Jerry]

Update:

I have found that “Disable responsive content elements” in Visual Composer General Settings was enabled and that’s mostly caused the issue with Visual Composer elements not responsiveness.

I have unchecked this feature and responsiveness started working, check next screen: http://prntscr.com/fk2fyq

Regards

[Katina Rogers]

I’m still seeing the same issue. I opened a different browser, so it’s not a caching issue. Here’s a screenshot: https://www.dropbox.com/s/zlklwc1dtz1xlxt/Screenshot%202017-06-15%2010.38.36.png?dl=0

[Author]

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