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Topic Resolution: Resolved

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  • #27701
    leetramp
    Participant

    Greetings,

    When I load the Customizing page, most of the links (with the pencil icon) don’t work. I have tried editing in Firefox, Chrome, and Edge, and all give the same results:

    • Clicking on the pencil icon on the home page editing area has no response.
    • Clicking on the ‘back’ triangle (top of left customizing section) has no response.
    • Sometimes when I’m stuck, I can click on another pencil (e.g. the Home text) and be taken to that editing section, but most of the time it does not.
    • It seems the only way to get out of the customize page is to click the X to close the customizer tab.

    It seems like there must be some setting I have missed. I have tried this with different caching plugins, with no caching plugins, with Jetpack on and with Jetpack off.

    I also noticed that there is an update for the Child style, I receive the following error:

    Updating Theme agama-pro-child (1/1)

    Downloading update from https://updates.theme-vision.com/?action=download&slug=agama-pro&order_id=a496BSS85f3hUDoztAb0xGkJqY-5121&license=df11f05e3a8b2270b306a3f12987a59290653876d83b3bc979f0cc583845b1f3…

    An error occurred while updating agama-pro-child: Download failed. Internal Server Error

    Help!

    #27703
    Zex
    Moderator

    Hello,leetramp!

    There must be some conflict with some of your currently active plugins.

    If you want to discover what exact plugin causes the error, you can temporarily disable all the active plugins, then if the problem is fixed, activate the plugins one by one until the problem reoccurs, so on that way, you will find the problematic plugin(s), then replace it with some similar or let us know what exact plugin causes the error, so we can try to fix the incompatibility.

    Have you registered your theme?
    without the registration, the update function doesn’t work.

    • This reply was modified 2 years, 3 months ago by Zex.
    #27707
    leetramp
    Participant

    Thanks. I registered the theme, updated the child theme, and now everything is working!

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