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I can't update to 1.4.9

Home Forums Agama Pro I can't update to 1.4.9

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Viewing 15 posts - 1 through 15 (of 18 total)
  • Author
    Posts
  • #14852
    mobilitypower
    Participant

    Hello,

    Yesterday I bought Agama again to install on another website movilidadfuncional.es and I look that the most recent version is 1.4.9, but on my page mobilitypower.es is still in version 1.4.7

    The automatic update does not seem to work, how do I update it manually?

    #14853
    Zex
    Moderator

    Hello,

    Make sure on you have registered your theme mobilitypower.es
    Without the registration, the automatic update won’t work

    Here is the updating guide:
    http://docs.theme-vision.com/article/updating-a-theme/

    Regards

    #14854
    mobilitypower
    Participant
    This reply has been marked as private.
    #14857
    Zex
    Moderator

    Hi,

    First, Please, check twice the inserted data.
    (it’s a common mistake that the customers insert the empty space before the e-mail or the ID)

    If that is not the case,
    Can you post us your order ID, and e-mail address, in private reply, so we can check what’s going on with the theme update?

    Regards

    #14858
    mobilitypower
    Participant
    This reply has been marked as private.
    #14860
    Zex
    Moderator

    Hello,

    In that case, It’s most likely your hosting provider is blocking your website from being registered via the theme.vision host…

    Please, contact your hosting provider to enable PHP cURL connections to remote websites.

    Regards

    #14862
    mobilitypower
    Participant

    Hi,

    Webempresa (hosting enterprise) says me ”
    PHP cURL is active in all hosting, it comes by default”

    They tell me that if necessary they pass me a capture with the code where it is shown that it is active

    #14864
    Zex
    Moderator
    This reply has been marked as private.
    #14865
    mobilitypower
    Participant
    This reply has been marked as private.
    #14868
    Zex
    Moderator

    Hi,

    We didn’t find the problem on our side…

    Please send this image to your hosting provider:
    https://prnt.sc/o3ss5y

    Regards

    #14888
    mobilitypower
    Participant
    This reply has been marked as private.
    #14920
    Jerry
    Keymaster

    Hello there,

    I have check on your website and there is some sort of block on your hosting or something, it could be firewall or anything related to security.

    We have 2800+ clients and as i can see our server is accepting all connections so it must be problem with your hosting provider.

    Can you please provide us your web hosting Cpanel user/pass so we can check if there is some sort of firewall enabled or something… you also should make little push on your hosting provider support so they check in details why PHP cURL cannot connect to our server since we do not block any IP addresses and our 80 port is open by default (if not you could not access to this website with browser). So when there is some firewall turned on (on your server) it could be that this firewall or any other security mod is blocking connections to external server.

    I can also give you little info how our registration process works:
    When you enter your email and order id in input fields, your web server is connecting via PHP cURL function to our web server and checking if given details is matching with ones in our database and if they are matching our server is returning true statement back to your server.

    Regards

    • This reply was modified 3 years ago by Jerry.
    • This reply was modified 3 years ago by Jerry.
    • This reply was modified 3 years ago by Jerry.
    #14930
    mobilitypower
    Participant
    This reply has been marked as private.
    #14940
    Zex
    Moderator
    This reply has been marked as private.
    #15260
    mobilitypower
    Participant
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 18 total)
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