Keep having to activate my license?

[Bill]

I recently purchased the Agama theme. When I activate the license everything seems ok, but then it will always ask me to activate it again, sometimes multiple times over the course of an hour.

Do you know what could be causing this?

Also, the theme is waiting for updates for the included plugins and they never come. Are these two issues related?

Thank you in advance for your help!

[Jerry]

Hello Bill,

Please provide me your website admin user/pass in private reply so i can check what’s going on with license since this is working ok on my localhost.

The theme updates are upcoming but we have a big delay since we are releasing soon new theme.

Regards

[Bill]

This reply has been marked as private.

[Jerry]

What’s website url ? 🙂

[Bill]

This reply has been marked as private.

[Jerry]

Username or password is invalid, can you check this ?

Regards

[Bill]

This reply has been marked as private.

[Jerry]

Same thing again, set email to kdonet at gmail dot com for JerryTV user so i can reset password.

Also set JerryTV role to administrator.

Regards

[Bill]

This reply has been marked as private.

[Jerry]

I have entered your license details and everything seems okay to me, saved properly and no more message about license activation so there is no issue with your license.

Regards

[Bill]

Thank you. Everything saved for me as well, it just keeps UN-saving the information.

I’ll let you know if it happens again. 🙂

– Bill

[Jerry]

The information is saved into database, so do not worry everything is fine.

[Author]

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