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Keep having to activate my license?

Home Forums Agama Pro Keep having to activate my license?

Topic Resolution: Resolved

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Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #2187
    Bill
    Participant

    I recently purchased the Agama theme. When I activate the license everything seems ok, but then it will always ask me to activate it again, sometimes multiple times over the course of an hour.

    Do you know what could be causing this?

    Also, the theme is waiting for updates for the included plugins and they never come. Are these two issues related?

    Thank you in advance for your help!

    #2195
    Jerry
    Keymaster

    Hello Bill,

    Please provide me your website admin user/pass in private reply so i can check what’s going on with license since this is working ok on my localhost.

    The theme updates are upcoming but we have a big delay since we are releasing soon new theme.

    Regards

    #2202
    Bill
    Participant
    This reply has been marked as private.
    #2205
    Jerry
    Keymaster

    What’s website url ? 🙂

    #2206
    Bill
    Participant
    This reply has been marked as private.
    #2207
    Jerry
    Keymaster

    Username or password is invalid, can you check this ?

    Regards

    #2208
    Bill
    Participant
    This reply has been marked as private.
    #2209
    Jerry
    Keymaster

    Same thing again, set email to kdonet at gmail dot com for JerryTV user so i can reset password.

    Also set JerryTV role to administrator.

    Regards

    #2210
    Bill
    Participant
    This reply has been marked as private.
    #2211
    Jerry
    Keymaster

    I have entered your license details and everything seems okay to me, saved properly and no more message about license activation so there is no issue with your license.

    Regards

    #2212
    Bill
    Participant

    Thank you. Everything saved for me as well, it just keeps UN-saving the information.

    I’ll let you know if it happens again. 🙂

    – Bill

    #2213
    Jerry
    Keymaster

    The information is saved into database, so do not worry everything is fine.

Viewing 12 posts - 1 through 12 (of 12 total)
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