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Missing Page

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Topic Resolution: Resolved
  • This topic has 6 replies, 3 voices, and was last updated 3 years ago by Zex.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #15362
    Shawna Frede
    Participant

    Hello, I am using agama pro and visual composer (free) to build my website. I was working on a page this morning, saved and published it, and when I went back through the page builder it was blank. The Gutenberg editor still shows all my work (I did everything in visual composer/agama pro however) and so does my preview page. Is this an issue you can help me with or could direct me to where I can solve this issue as soon as possible.

    Thanks for your time

    #15363
    Zex
    Moderator

    Hello, Shawna!

    We need some more information…

    – What version of the theme and the WP Bakery plugin do you have?

    – Have you tried to reinstall the WP Bakery Page builder?

    Please try to download and install the WP page builder plugin from the following address:

    https://mega.nz/#!gUQVQSIJ!vBsKlXI-FJaVwZWCfIiyJktEMXt_OCkct1GySz9u-aQ

    also, maybe you can check the plugins you recently activated or updated. There can be a possibility that some of the plugins you have activated have some sort of conflict with the WP Bakery plugin. I suggest you deactivate all the plugins temporary, except for the WP Bakery. If the plug-in work, activate plugins one by one until the problem reappears. On that way, you can find the problematic plugin. (if any).
    If you find that there’s some conflict please let us know.

    Regards

    #15365
    Shawna Frede
    Participant

    I am using Agama Pro ver. 1.4.9. I was using an out-dated visual composer version and updated to the WP Bakery plugin you suggested. However, it still tells me I have a blank page in the page builder, even after deactivating all extra plugins. The Gutenberg editor and preview still held the original data but when I added A WP Bakery element it completely overwrote the page and now I have none of the previous data.

    Even if this page is lost and I cannot recover it, I want to make sure this doesn’t happen again. To my knowledge, no plugins or major changes were added/made between working on, and then losing the page so I cannot think of a root cause.

    Thanks for your help

    #15368
    Shawna Frede
    Participant

    I believe the builder overwrote my About page but the other pages information seems intact. I am still not sure why visual composer stopped showing my information in the editor but hopefully the WP Bakery will help and I will not have the same issue. Thank you for your help

    #15372
    Zex
    Moderator

    Hi,
    here are some additional steps you can try:
    https://visualmodo.com/visual-composer-issues-solved-wordpress/

    If that doesn’t help you to find the problem, please give me an address to your website, and your WordPress login username an Password in the private reply, so I can check this directly on your website.

    Thanks.

    Regards

    #15394
    dodasam
    Participant

    Agama Pro Theme cannot be updated. it shows this message: (Update Failed: Download failed. Forbidden)

    #15396
    Zex
    Moderator

    Hello, @dodasam!

    Make sure you have registered your theme.
    Without the registration, the automatic update won’t work

    Here is the updating guide:
    http://docs.theme-vision.com/article/updating-a-theme/

    Next time, please open a new thread for your questions.
    Thank you!

    Regards

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