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Topic Resolution: Resolved
Viewing 8 posts - 1 through 8 (of 8 total)
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  • #14129
    Arthur GRASSART
    Participant

    Hello, I have a problem with Agama Pro, when I want to register on WordPress, I enter my email address and order number, but the answer is: “Email id or invalid order. Please correct the details and try again.”.

    #14135
    Zex
    Moderator

    Hello, Arthur!

    Make sure you exactly followed the installation and registration procedure:
    http://docs.theme-vision.com/article/theme-installation-via-wordpress/
    Also, check twice the inserted data. (It’s a common mistake that the customers insert the empty space before the e-mail or the ID)
    also the order ID needs to be inserted without the hashtag…

    If you are sure that is no the case, then It’s most likely your hosting provider is blocking your website from being registered via the theme.vision host…

    In that case, you will need to contact your hosting provider to enable PHP cURL connections to remote websites.

    Regards

    • This reply was modified 3 years, 1 month ago by Zex.
    #14138
    Arthur GRASSART
    Participant

    In that case, you will need to contact your hosting provider to enable PHP cURL connections to remote websites.

    I don’t need my hosting provider to enable PHP cURL , I did it by myself , but it doesn’t work.
    Thanks for your time =) !

    #14139
    Zex
    Moderator

    Hi, Arthur!

    If you still have the problem with the registration, would you mind to provide us with your WP Login credentials, in the private reply so we can check the problem directly on your website?

    Regards

    #14141
    Arthur GRASSART
    Participant

    I have 2 websites on the same adress , but with two different hosting providers :s . And I don’t know how separate them cause I can’t change the Username in the settings.

    #14143
    Zex
    Moderator
    This reply has been marked as private.
    #14213
    Arthur GRASSART
    Participant

    No , I don’t mean “multi-site” , I mean that I made a mistake and when I had to create my website , I had entered the same email adress and the same password for my 2 different websites. The first website was created few months ago.

    #14220
    Arthur GRASSART
    Participant
    This reply has been marked as private.
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