Registration not working (Vision core plugin, WP-5.2.4-DE)

[J_AS]

Hi.
The registration process didn’t works.
I entered my e-mail “e***f@j****s.**” and the order ID without the hashtag, like “12345”, but an error message appears under the form fields:

Invalid email or order id. Please correct details and try again.

I tried to register via Safari as well as via Firefox, but the error messages appears in both browsers.
Also I uninstall and reinstall the related Vision-Core plugin and clearing cashes, but with no success.

Thanks for your support.
Regards,
Andreas.

[Jerry]

Hello Andreas,

Please provide us a website URL and temporary admin user/pass so we can resolve the issue directly on your website.

Regards

[Zex]

Hi, J_AS!

Please, check the version of the vision-core plugin. It must be in version 1.1.9. in order to be able to Register your theme and update your bundled premium plugins.
https://prnt.sc/pvbpq7
If it’s not, please install it by following the instructions in this post:
https://theme-vision.com/forums/topic/vision-core-plugin-download-fails/#post-19697

After you have installed the vision-core v 1.1.9, the registration and update should work.
If after trying this solution you still have no success, the only way to we able to help you is to check what is happening directly on your site.

Regards

[Author]

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