Unable To See Customise menu options after 5.5 wordpress update

[Jon Sedon-Geer]

Hi there,
I am unable to see the options in the customise menu after updating WordPress, I understand the is a newer version of agama pro 1.4.9.5 but I do not see the download on my account downloads only the older version 1.4.9.3, we are currently on 1.4.9.4.

Can you help please we purchased the plugin only a few short weeks ago

thanks

[Jon Sedon-Geer]

ok quick update on this, a update to 1.4.9.5 appeared in setting which we have updated but still o customise menu

[Jon Sedon-Geer]

my bad please close thread a hard reload and clear of the cache seems to have resolved the issue

[Zex]

Hello, @Jon!

If you registered your theme, you should be able to update your theme through the WordPress backend.

Anyway, if you already successfully updated the theme to v. 1.4.9.5. and have a problem with the customizer, then you most likely have the incompatibility with some of the currently active plugins.

If you want to discover what exact plugin causes the error, you can temporarily disable all the active plugins, then if the problem is fixed, activate the plugins one by one until the problem reoccurs, so on that way, you will find the problematic plugin(s), then replace it with some similar or let us know what exact plugin causes the error, so we can try to fix the incompatibility.

Regards

[Zex]

I’m glad the problem is solved. Thanks for your feedback.

[Author]

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