VC symtex error

[jgb3733]

Just bought this theme today. Downloaded it then uploaded the zip to WordPress. I activated my theme and attempted to customize but instead my entire site crashed with the 500 error. WordPress support found the code and said that the VC add on need a to be updated to be comparable before I can use this theme. Can you please update this for us and send me the updated zip download. Thank you.

[Zex]

Hello there!

We will update the wp Bakery VC plugin,
but since other customers don’t have this issue I think you have some conflict with your installed plugins. Please, deactivate temporarily all plugins you have and check again.
If the theme work, try to activate plugins one by one until the problem occurs again so you will find the problematic plugin.

Can you give us a WordPress admin Username/password, and link to the site in private reply (check a “Set as private reply” checkbox below the post), so we can check directly what’s going on?

Best Regards

[Jerry]

Also let us know what is you PHP version since Agama Pro theme requires at last PHP 5.6 but recommended PHP version is 7.x

If you have any error logs share that with us.

Best Regards

[Author]

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