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WEBSITE DOWN after theme upload

Home Forums Agama Pro WEBSITE DOWN after theme upload

Topic Resolution: Resolved
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #11148
    Resiliencengine
    Participant

    Dear staff,

    we started the migration from our mockup website to the real one (link above) but when I added your theme everything went down and I cannot access or see the dashboard anymore.

    #11149
    Zex
    Moderator

    Hello, Resiliencengine!

    The 500 internal server error is not a Theme-specific error.
    It is a general server error that may be related to your server settings or your WordPress files.
    Please check the next video guide to find out where is the problem:

    https://youtu.be/OhWUvQU2diU

    You probably have a problem with the plugin incompatibility. So I suggest you go to your server where the site is hosted (You will need an FTP host, user & pass details from your server.) and rename the plugins folder, located in wp-content / plugins/, by renaming plugins folder on your server, you will deactivate all plugins. Then your website should work.
    After that, you will be able to login to your WP dashboard. Once when you logged in, go to Dashboard->Plugins and Activate the plugins one by one until the error occurs again, so on that way you will find what plugin causes the error, then go to the server and delete it.

    The next step is to replace a problematic plugin with someone similar or let us know which plug-in made the problem, so we can try to fix the incompatibility.

    If the above procedure is too complicated for you, contact your hosting provider support. they can find the problem for you.

    Or, give me an Address to your website, WordPress login credentials and your FTP Server login credentials, so I can check this for you.

    Thanks
    Regards

    #11153
    Resiliencengine
    Participant

    I removed your theme to have the website back. I followed several guides but every time I am reinstall your theme, everything disappears… any idea what it can be? 🙁

    #11155
    Zex
    Moderator

    Hello,Resiliencengine!

    We need to see what going on directly on your website.
    Can you give us the WordPress and your FTP Server login credentials?

    Have you contacted your hosting provider support to give you the error log details?

    Regards

    #11156
    Resiliencengine
    Participant
    This reply has been marked as private.
    #11157
    Resiliencengine
    Participant

    P.S. The hosting provider has no clue.

    #11160
    Jerry
    Keymaster

    @Resiliencengine,

    I think i have already updated Agama Pro theme to the latest version and fixed the error on your website.

    Did you downgraded theme by restoring old backup ? If that is case i’m asking myself why you would do that ?

    What’s your website url ?

    Regards

    #11161
    Jerry
    Keymaster

    I cannot find any path to agama-pro folder with FTP details you give us.

    It’s seems to me that you didn’t even installed WordPress on your website root directory.

    Regards

    #11162
    Resiliencengine
    Participant

    Hi Jerry,

    no, I installed your theme 2 or three times but removed it from FTP to have the website back.

    I am reinstalling it again now, so you can see what I am talking about. The page will give you an error 500.

    #11163
    Resiliencengine
    Participant

    The website url is resiliencengine.com

    #11164
    Jerry
    Keymaster

    I have resolved the error.

    Regards

    #11165
    Resiliencengine
    Participant

    Thanks!

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