WEBSITE DOWN after theme upload

[Resiliencengine]

Dear staff,

we started the migration from our mockup website to the real one (link above) but when I added your theme everything went down and I cannot access or see the dashboard anymore.

[Zex]

Hello, Resiliencengine!

The 500 internal server error is not a Theme-specific error.
It is a general server error that may be related to your server settings or your WordPress files.
Please check the next video guide to find out where is the problem:

https://youtu.be/OhWUvQU2diU

You probably have a problem with the plugin incompatibility. So I suggest you go to your server where the site is hosted (You will need an FTP host, user & pass details from your server.) and rename the plugins folder, located in wp-content / plugins/, by renaming plugins folder on your server, you will deactivate all plugins. Then your website should work.
After that, you will be able to login to your WP dashboard. Once when you logged in, go to Dashboard->Plugins and Activate the plugins one by one until the error occurs again, so on that way you will find what plugin causes the error, then go to the server and delete it.

The next step is to replace a problematic plugin with someone similar or let us know which plug-in made the problem, so we can try to fix the incompatibility.

If the above procedure is too complicated for you, contact your hosting provider support. they can find the problem for you.

Or, give me an Address to your website, WordPress login credentials and your FTP Server login credentials, so I can check this for you.

Thanks
Regards

[Resiliencengine]

I removed your theme to have the website back. I followed several guides but every time I am reinstall your theme, everything disappears… any idea what it can be? 🙁

[Zex]

Hello,Resiliencengine!

We need to see what going on directly on your website.
Can you give us the WordPress and your FTP Server login credentials?

Have you contacted your hosting provider support to give you the error log details?

Regards

[Resiliencengine]

This reply has been marked as private.

[Resiliencengine]

P.S. The hosting provider has no clue.

[Jerry]

@Resiliencengine,

I think i have already updated Agama Pro theme to the latest version and fixed the error on your website.

Did you downgraded theme by restoring old backup ? If that is case i’m asking myself why you would do that ?

What’s your website url ?

Regards

[Jerry]

I cannot find any path to agama-pro folder with FTP details you give us.

It’s seems to me that you didn’t even installed WordPress on your website root directory.

Regards

[Resiliencengine]

Hi Jerry,

no, I installed your theme 2 or three times but removed it from FTP to have the website back.

I am reinstalling it again now, so you can see what I am talking about. The page will give you an error 500.

[Resiliencengine]

The website url is resiliencengine.com

[Jerry]

I have resolved the error.

Regards

[Resiliencengine]

Thanks!

[Author]

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