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WPBakery stop working

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Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #26997
    Frank Behrenz
    Participant

    Hello

    we bought WPBakery and we were using it without problems but now in WP dashboard we see this message

    Hello. Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder.

    and when we click on “activate your copy”

    Sorry, you do not have permission to access this page. is displayed in a new screen.

    We contacted WP Bakery support and they told us that the product license tabbb is disabled by the theme developer using vc_set_as_theme. Please we need to enable it so we can activate the plugun license again

    Could you explain me how to do that?
    Thank you in advance,

    Marina Castro

    #27007
    Jerry
    Keymaster

    Hello Marina,

    Create a temporary admin user/pass for us and give us details in private reply so we can enable the license tab for you.

    Best Regards

    #27011
    Frank Behrenz
    Participant
    This reply has been marked as private.
    #27012
    Frank Behrenz
    Participant
    This reply has been marked as private.
    #27018
    Frank Behrenz
    Participant

    Hello Jerry, do you think you will be able to check today? we really need it working to continue our work.
    Thank you
    Best,
    Marina

    #27223
    Frank Behrenz
    Participant

    Hello

    Please enable WPBakery, i need to use it, im in a middle of a project!

    Thank you
    Marina

    #27246
    Jerry
    Keymaster

    Hello Marina,

    Sorry for the delay, what’s your website URL?

    Regards

    #27247
    Frank Behrenz
    Participant

    kleeberg-esdesk.de

    #27250
    Jerry
    Keymaster
    = 1.4.2 - 19 February 2018 =
    * Removed vcSetAsTheme for WPBakery Page Builder.

    I have checked and I can confirm that we have removed vcSetAsTheme function from theme last year and your WPBakery plugin is also up to date.

    So I cannot tell you exactly why there is no option for license inside the plugin, try asking Visual Composer stuff for the help with the situation.

    Regards

    #27255
    Frank Behrenz
    Participant

    Hello Jerry,

    ok will ask them to check again, now that you removed vcSetAsTheme, Thank you
    Best,
    Marina

    #27256
    Frank Behrenz
    Participant

    Hello Jerry,

    ok will ask them to check again, now that you removed vcSetAsTheme, Thank you
    Best,
    Marina

Viewing 11 posts - 1 through 11 (of 11 total)
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