RingCentral Review 2022 – Top 10 Business Phone Systems
Using the finest business phone systems, you can exchange files, videos, and more with colleagues and customers via many channels and platforms, all in one place. With its easy-to-use virtual workplace and features that promote coordination and interaction, RingCentral is the best corporate phone system for collaboration. It’s a solid UC platform because video, audio, texting, and faxing are all built-in. Each subscription has a bridge for audio conferences that can accommodate up to 1,000 people. Because of this capability, the service provider is the best phone system for conference calls. Memberships with two or more users come with the free, round-the-clock phone, live chat, and online help ticket assistance.
You should know your contract before signing up for an account. Due to a lack of communication with customer support and contract conflicts, previous clients had trouble exiting the service. The Company's Ri tier scheme limits your access to 24-hour customer service to the Standard tier or above. Those who depended on the Essentials plan may have been dissatisfied with customer service.
The firm seems to have a stringent software setup and hardware lease policy. You may be penalized for the remaining months of your equipment contract if you attempt to break your agreement to return it. As a result, attorneys' costs might range from hundreds of dollars to tens of thousands. It's better to give the services a trial run for a few weeks before deciding whether or not it's the right fit for your business. Cancellations made during the first 30 days of service are eligible for a full refund from the company.
Using RingCentral's service on current or suitable gear bought from a third-party vendor is the easiest method to avoid complicated contracts. The equipment must be surrendered within 21 days if you decide not to purchase it.
- Dedicated Customer Care Services
- All services except Essentials include 24/7 chat and phone assistance. No contact support is offered by the majority of the business phone systems. If you are a customer, you may submit a help desk ticket from your site or mobile app to get assistance. The support website for Ring Centreal includes connections to the Company's various social media accounts.
- Powerful Call Routing
- Your corporate number, extensions, and sectors may all be routed via the provider's phone system in a way that is completely tailored to your needs. Routing solutions and responding rules are available to meet the demands of most businesses. Personalized responding rules may be set up and managed using the Company's call routing service. For urgent calls, you receive the option of having them forwarded immediately to your cell phone. You may direct all other requests to your work phone or voicemail.
- Not only can you divert calls using the service provider, but it also comes with
- Unreliability of Fax Service
- The Company's fax solution is unreliable due to many issues. Some users have encountered key fax irregularities that have severely impacted the entire structure of their firm. A fax service from the service provider makes it simple for companies to print, scan, and deliver vital documents. However, some users claim it is difficult. In the past, faxes have been reported to be either illegible or missing entirely from the system. Although faxing may not be the primary focus for many firms, the systems are still vital in today's business world. Errors of this magnitude are undesirable for the Company.
- Limited IVR Selections
- Interactive voice response (IVR) enables you to engage with a computer-operated phone system through voice commands. There are no IVR menu choices outside the Ultimate package for the phone service. The system's IVR menu's lack of adaptability and usefulness is a common complaint among customers. With the Ultimate plan, which costs an extra
In 1999, Vlad Shmunis and Vlad Vendrow established Ring Central as a cooperative enterprise. Both folks previously worked at Ring Zero Systems, but they finally left to start their own Company to leverage the digital transformation of enterprises. For many organizations, landlines had become obsolete when the service provider announced its initial public offering (IPO) in 2013. It now offers cloud-based services, especially geared at small businesses, via various competitively priced options.
The service provider gives practically every tool a company might desire or need, thanks to its more than 50 built-in features. Additionally, Ring Centrral is constantly improving its services and announcing new collaborations, so you can be certain that you have the most current innovation for interaction and coordination. In addition to capabilities like auto-attendants, call forwarding, and one-touch dialing from an installed software application or web browser, all memberships offer call processing and administration facilities.
- Group Huddle
The Company’s Team Huddle function was launched in 2021 to help distant workers stay in touch. Employees may drop in and talk with coworkers anytime since the video room is constantly on and chat-enabled. You may have fast access to HR or IT help and virtual break rooms with Team Huddle rooms. If you’re looking for a corporate phone system that offers constant video chat, Nextiva is the best option.
Regardless of the kind of organization, this functionality is essential. Encryption is a standard feature of most services, which may be used by organizations that must adhere to the Health Insurance Portability and Accountability Act (HIPAA). For video conferencing, RingCentral just included E2EE (dynamic end-to-end encryption). The feature allows conference hosts to turn on and off E2EE during the session. E2EE is compatible with the provider’s desktop, mobile, and internet apps.
- Video and Audio Conference Calls
Many corporate phone systems integrate audio and video conferencing services. Depending on the service package, it is possible to have up to 200 people in a video call with this service provider. However, this is a small capacity compared to 8×8 and Zoom ratings.
- Missed Call Auto-Response
Staying busy and engaged while not missing crucial calls has never been easier, thanks to this new feature. Grasshopper, for example, offers auto text responses, whereas Ring Central gives a voice reply in real-time. “I will call you back later” or “In a meeting” are examples of pre-selected or personalized messages that the software may deliver to the caller over the phone. Other menu options, such as a voicemail, are available to callers.
- Message Boards for Teamwork
Rich text, GIFs, and emoticons are available on many systems, including Ring Centrral, for one-on-one and group texting. Only a small number of companies provide effective tools to plan meetings. Messages may be saved for personal reading or pinned to the top of the conversation for quick access by the whole team. Planned events, activities, and attachments may all be included in messages that have been pinned.
- Planned Action
Users may organize and delegate work using this feature, accessible in discussions and user workspaces. Even if solutions like Dialpad and other unified communications services like RingCentral enable you to categorize activities by color or category, you get more out of the experience with the provider’s task management feature set. It is possible to give tasks to several users, and the software updates the task’s progress when somebody completes it.
- Individual Folders
The feature is another RingCentral-exclusive function. Talks from groups, teams, and private messages may be collected in a single folder for later use. This feature allows users to alter and reorganize material inside a category by dragging it to where they want it to go.
Numerous cloud-based corporate phone systems link with Google and Microsoft calendars, CRM, and help desk technologies. Most companies provide more than a handful of connectors, but Ring Centreal offers hundreds. To take advantage of additional capabilities, many connections are bilateral with two-way sync, allowing you and your colleagues to interact from your preferred applications like Microsoft Teams, HubSpot, or Salesforce.
Plans and Pricing
Ring Centreal has four quality service plans that range from $29.99 to $59.99 per user monthly for one to twenty subscribers. While the service provider is not the cheapest VoIP alternative, it does act as a virtual office, enabling you to avoid additional third-party payments and centralize lines of communication on a single app. You do not need to make a contract, and yearly pricing may save you up to 33%.
Unrestricted calls in the United States and Canada, a business phone number, toll-free minutes, endless SMS texting, group messaging, graphical voicemail, iOS, and Android applications, HD voice, call logs, and voicemail-to-text are all included in all plans. All packages include call management capabilities such as call flip, forwarding, attendance, park, transfer, and filtering.
There is a maximum of 20 people on this plan, which costs $29.99 per user every month or $19.99 per user monthly with a yearly payment. You may use the free Video Pro to organize unlimited sessions with up to 100 people, but faxing, audio, and video conferencing are missing.
The plan costs $37.99 per user monthly, or $27.99 if paid annually. Its price reduces to $32.99 per month for more than 100 users. Additional capabilities include unlimited internet fax, HD video conferences for 100 people, multilevel auto-attendant, interfaces with Google Workspace, Microsoft OneDrive, and Slack, on-demand conversation recording for all calls, and a multilevel auto-attendant.
The plan has a monthly fee of $44.99, or $34.99 per month if you pay annually. In addition to the previous plans’ capabilities, it offers automated call recording, hot desking, 200-person video conferencing, multisite management, real-time statistics, CRM interfaces, call whisper, call surge, and single sign-on (SSO).
The Ultimate subscription costs $59.99 per user per month, or $49.99 with yearly payment, and includes unlimited cloud storage and gadget progress reports and alarms.
Many choices are available, including extra-regional or toll-free numbers for $4.99 each, vanity phone numbers for $30 once, and overseas numbers costing $5.99. With the mass-volume SMS alternative, you may send and receive texts for as little as 0.85 cents each. Contact center software and a modern webinar program are also accessible to beta testers.
RingCentral offers a 14-day free trial for up to five people and two computer phones, with no obligations. The trial version gives each user 50 minutes of local calls. Likewise, the Company offers desk phones, which range in price from $4.50 to $26.50 monthly with a long-term contract or from $100 to $636 for a one-time purchase.
Frequently Asked Questions
Is There an Unrestricted MVP Version?
The Essentials, Standard, and Premium membership options of RingCentrl MVP come with a 30-day free trial; however, no free phone service is included. It provides a free video-conferencing service with unlimited sessions with up to 100 people, cloud storage for a week, document sharing, virtual backdrops, and HD video.
How Many Participants Can I Have in a Meeting?
100 to 200 people may be accommodated by the Company’s MVP, depending on the package. On the other hand, its free video app and Video Pro can accommodate up to 100 participants in a conference.
Is an Account Necessary to Engage in Meetings?
You do not need to have an account to participate in a meeting. Either download an app from the App Store or Google Play or click on an invitation link to join the meeting.
Is it Necessary to Have a Different Fax Number?
Each extension can accept voice calls and faxes, avoiding a specific fax number. It is possible to receive faxes even if your phone is in use by utilizing the cloud-based email service.
What is the MVP’s Level of Security?
The Company secures all confidential material with many tiers of security, including physical, equipment, host, data, application, and business process levels. As a result of its certification by HITRUST, the MVP and app have both been found to fulfill the industry’s most stringent security standards.
Does Zoom own the Company?
It is not true. However, the two service providers have collaborated to enable them to bring Zoom’s seamless video platform to Ring Central’s clients.
Is The Company Right for You?
Yes. The service provider is suitable because it offers different plans at competitive prices. One-hour expert installation sessions are included in most MVP plans to have your phone system up and operating the very next day. Essential subscribers get access to an Express Installation tool that takes them step-by-step through tasks, including creating a secure passcode, setting up call forwarding, and setting up voicemail. Getting the app on your phone and signing in with your details can get you started making calls and sending messages to your colleagues in minutes for small companies.
From Cisco and Polycom, Ring Centreal offers a wide range of compliant VoIP computers, cordless and attendant and conferencing phones. Using them right out of the box is possible with your Company’s system. Cordless phones and fax machines may be connected using analog telephone connectors.